James Ferrel from The Arbinger institute ,in his highly
recommended TedX Talk – Resolving the Heart of Conflict –and Article explains why we value problems above solutions, conflict
above peace, reconciliation and cooperation, and how to remedy the situation.
His talk also gives us an insight into one of the questions on
this week's parasha-portion – Metzorah. The disease Tza'raat became
progressively worse if the person did not repent from speaking badly – la'shon
Ha'ra about other people. First, his home was afflicted in a supernatural way
with spots and marks, and then if he continued to sin – his clothes and then his
body was afflicted. The difficulty is that his home was afflicted, not because of him speaking
badly – la'shon ha'ra but because of his Tzarut A'yin = miserliness. This is implied from the
verse Leviticus 14:35 . The owner of the house is referred to as the one to whom the house belonged – that the
house was only HIS , he did not open his home up to others or lend out utensils
to neighbors who needed them. What is the connection between miserliness and
speaking badly about others ?
In a nutshell – James Ferrel explains that when we objectify
people, or we don't share our resources with them - for example by not opening up our
homes or our hearts to them , we need to justify our actions and view of these people as being
undeserving.This triggers our looking for plenty of negativity about them
and sharing it with others. This inner need for justification is so strong that
it overrides the need for peace and better interpersonal relationships.
In the talk he claims that we actually value problems,
mistreatment, trouble, and conflict. He explains that according to Martin
Buber, we don't have problems with people whom we count or identify with. We
see their humanity and that they - 'are
made in God's image'. The others who don't count in our eyes are viewed as
objects. It is easier to view or treat people badly if you ' objectify ' them.
But objectifying people comes with a consequence – a deep inner need to justify
that view. So the heart sees advantage in trouble and conflict, it provides the
proof and justification that we are looking for. People then begin to value
problems above solutions, conflict above peace and cooperation.
The way out of this trap is to see the humanity of others -and
that they are made in God's image. In an article – James Ferrel writes about
company executives, employees and representatives of the unions who spent some
time in a holiday resort trying to see how they could cooperate much more
efficiently. At the end of the 3 days, they attempted to resolve disputes which
had been around for more than a year and that were scheduled for arbitration. 'They resolved the disputes in forty minutes , because – during
the first 2 days together they solved the heart of the conflict that had been
dividing them, which was the mutual objectification and blame for each other.
Until they saw their conflict partners as people, with hopes, dreams, cares and fears as real as their own, they needed justification more than they
needed resolution and were both unwilling and unable to find creative, mutually
beneficial possibilities. They found too much advantage in problems to be able
to find lasting solutions.' – James Ferrel.
We can now more easily appreciate how the Collaborative problem
solving approach's mantra –' children do well if they can , and not children do
well if they want to'- can apply to adults as well - , enables us to
see their humanity , act with more compassion and instead of making problems
worse than they are , make things better for all.